Cancellation and Shipping Policy

At PrinttPixel, we are committed to delivering an exceptional experience from start to finish. To ensure clarity and transparency, we encourage you to review our Cancellation and Shipping Policy.

Cancellation Policy

Order Cancellation

Standard Orders:

Before Production: Orders can be canceled within 24 hours of placement by reaching out to our customer support team.

After Production Begins: Once production has started, cancellations are not allowed.

Customized Orders:

Due to the personalized nature of custom orders, cancellations are not possible once production begins.

Cancellation Procedure

Contact our customer support team at +91 9120221555 within the specified timeframe to request a cancellation.

Provide your order number and a brief reason for the cancellation.

Our team will confirm the cancellation if it meets the criteria outlined above.

Shipping Policy

Shipping Locations

We deliver across India.

For international shipping inquiries, please contact our customer support team for availability and rates.

Order Processing Time

Orders are processed within 2-3 business days after payment confirmation.

Bulk and custom orders may require additional processing time, especially during peak periods.

Shipping Methods and Costs

Shipping costs are calculated at checkout based on the delivery location and package weight.

We partner with reliable courier services to ensure your order reaches you on time.

Estimated Delivery Times

Within India:

Standard Shipping: 5-7 business days.

Expedited Shipping: 2-3 business days.

International Orders:

Delivery times vary depending on the destination and customs processes.

Shipping Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

Use the provided tracking number to monitor your shipment status.

Shipping Delays

While we strive for timely deliveries, unforeseen circumstances such as weather conditions or courier delays may affect shipping times.

PrinttPixel is not liable for delays caused by factors beyond our control.

Shipping Address Accuracy

Please ensure that the shipping address provided is accurate and complete.

PrinttPixel is not responsible for orders delivered to incorrect addresses supplied by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact our customer support team immediately.

We will work with the courier to resolve the issue and provide a replacement or refund, as appropriate.

Additional Information

Customs and Import Duties

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Check with your local customs office for more information on potential charges.

Non-Delivery Claims

If your order is not delivered within the estimated timeframe, notify us within 30 days of the shipment date.

We will investigate and take the necessary steps to resolve the issue.

By placing an order with PrinttPixel, you agree to our Cancellation and Shipping Policy. For any questions or further assistance, please contact our customer support team at +91 9120221555. We’re here to help!