Terms and Conditions

Welcome to PrinttPixel (operated by Sahai Group). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before proceeding. If you do not agree with any part of these terms, you must refrain from using our services.

1. General

These Terms and Conditions govern your use of PrinttPixel’s website and services. By engaging with our platform, you confirm that you are at least 18 years of age or have obtained parental/guardian consent.

2. Services Offered

PrinttPixel specializes in premium printing and creative design solutions, including but not limited to:

  • Visiting cards
  • Stickers and labels
  • Paper boxes
  • Posters and flyers
  • Envelopes
  • Hang tags
  • Custom design services

We aim to provide high-quality services tailored to meet the needs of businesses, startups, and individuals.

3. Account Creation

To access certain features of our website, you may be required to create an account. By creating an account, you agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to terminate accounts that violate these terms or involve fraudulent activity.

4. Placing Orders

a. Order Submission: By placing an order, you confirm that all details provided are accurate and complete. You are responsible for ensuring that uploaded designs meet the required specifications (e.g., resolution, size).

b. Order Confirmation: Once an order is placed, you will receive a confirmation email with the order details. Please review this email to ensure accuracy. Any discrepancies should be reported immediately.

c. Payment: All orders must be paid in full before processing. We accept various payment methods, including credit/debit cards, net banking, and digital wallets. Payment security is ensured through encrypted payment gateways.

d. Order Cancellation: Orders can be canceled before production begins. Custom orders are non-refundable once production starts.

5. Pricing and Taxes

All prices displayed on our website are in INR and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or custom duties, which will be added at checkout.

6. Shipping and Delivery

a. Shipping: We deliver across India. Shipping fees and delivery timelines are provided during the checkout process.

b. Delivery Times: Delivery timelines are estimates and may vary based on factors such as location, shipping partner efficiency, and unforeseen delays.

c. Risk of Loss: Ownership and risk of loss transfer to the customer upon delivery. Ensure that you provide accurate delivery details to avoid complications.

7. Returns and Refunds

a. Custom Products: Due to the personalized nature of custom orders, we do not accept returns or issue refunds unless there is a defect or error on our part.

b. Defective Products: If you receive a defective or incorrect item, notify us within 7 days of delivery. We will either replace the product or issue a refund after verification.

c. Refund Process: Approved refunds will be processed within 7-10 business days via the original payment method.

8. Intellectual Property

All content on this website, including text, images, designs, logos, and graphics, is the intellectual property of PrinttPixel unless otherwise stated. You may not use, reproduce, or distribute any content without our prior written consent.

9. User Content

By uploading or submitting content to our website, you:

  • Confirm that you own or have the necessary permissions for the content.
  • Grant PrinttPixel a non-exclusive, royalty-free license to use, modify, and reproduce the content for fulfilling your order.
  • Warrant that the content does not infringe on third-party rights or violate any laws.

10. Limitations of Liability

PrinttPixel is not liable for:

  • Errors arising from incorrect information or designs provided by the customer.
  • Minor variations in color, size, or design due to printing limitations.
  • Delays caused by shipping partners or external factors beyond our control.

Our total liability is limited to the amount paid for the specific order in question.

11. Prohibited Activities

When using our website, you agree not to:

  • Engage in any unlawful, fraudulent, or harmful activity.
  • Use automated systems (e.g., bots) to access our website.
  • Upload or distribute content that is defamatory, obscene, or infringes on third-party rights.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Accessing third-party links is at your own risk.

13. Termination of Use

We reserve the right to terminate or restrict access to our website or services if you violate these Terms and Conditions. Termination does not waive our rights to seek damages or other remedies.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising under these terms will be resolved in the courts of Lucknow, Uttar Pradesh.

15. Changes to Terms and Conditions

We may update these Terms and Conditions periodically. Changes will be effective upon posting on this page. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For questions, concerns, or assistance, contact us at:

PrinttPixel (Sahai Group)

Business Address:

118 Sector C, SBI Colony, Jankipuram, Lucknow, 226021

Email:

General Inquiries: hello@printtpixel.com

Support: support@printtpixel.com

Phone Number: +919120221555

Thank you for choosing PrinttPixel. We are committed to delivering quality and excellence for all your printing and design needs.